Frequently Asked Questions about charity gifts

How does giving a charity gift work?

When you buy an ethical gift you are giving a donation to the specific area of our work that your gift represents at Red Cross. For example, when you buy a phone call you’re supporting our work with vulnerable and isolated Australians. Our real good gifts represent gifts we really do deliver to people here in Australia or in one of the many countries we work in around the world.

Is my charity gift tax-deductible?

Yes. As your donation is above $2 your gift is tax-deductible in Australia. You will receive a receipt in your name in an email after you check out.

Does the price of the gift reflect the actual cost of the item?

Yes. Our gifts and prices are put together by the people who work on the ground in each area and reflect the actual cost of the items.

Red Cross will not deduct more than 10% from this campaign to cover administrative and operational costs.

Where does the money go?

Each charity gift is linked to one of the areas we work in either in Australia or overseas. The money from each gift goes into the specific area of work it’s tied to at Red Cross. These areas are our domestic and international disaster teams, our work with Australians overcoming crisis, the international development team, our work with refugees and people seeking asylum and our work with Aboriginal and Torres Strait Islander people. By pooling your ethical donations, we can have a greater impact.

How does my charity gift card get to the gift receiver?

You’ll have two options when you check-out. You can opt to receive a physical card in the post for your gift, which you can then personalise and give to the gift receiver. If you don’t want a physical card, you’ll receive a printable card via email. You can either print the card yourself, or email it directly to the receiver.

Physical cards are only available if you purchase your gift by December 13th 2020.

How long does my gift card take to arrive?

If you order a physical gift card it will be dispatched within 3 days of ordering. Expect your card to arrive within 7 – 10 days of dispatch, however there may be postage delays which are outside Red Cross’ control. We recommend ordering early!

Is my gift card recyclable?

All Real Good Gift cards and envelopes are 100% recyclable.

What if my gift card doesn’t turn up?

Give us a call us on 1800 733 276 and our friendly customer care team will help you out.